Thursday, May 15, 2008

Subway - Good ole Sandwich

I was introduced to Subway by a dear friend.
My resistance was major due to some history which includes eating cold sandwiches for an entire 2 week period during my visit to UK couple of years ago.
Cold food and asian stomach does not go well together.
Naturally the link from years back continue to haunt me.

Sandwich = cold = not good.

Apparantly my dear friend have succeeded in converting me to a follower of subway sandwiches. 1 major reason of course is subway sandwiches are toasted so they are NOT cold.
Major obstacle removed. And it offers a healthy alternative to fast food.
Who says all fast food are unhealthy?!

Being a franchise the standard of the sandwiches have been consistent so far with the slight variation of "human touch" who may "sprinkle" more capsicum/lettuce/tomato/olive/onion/pickles on your choice of bread (Honey Oat/Hearty Italian/Parmesan Oregano/Italian).

Anyway, i visited this subway joint with the intention of introducing a healthy fast food alternative to Mr HB on a weekend night and was grossly disappointed by the service crew. They (yes, all of them) served as if their boss owed them 1 year worth of salary.
No smiles, no welcome and they were mostly mumbling to themselves and when one of the patrons asked him to repeat his hardly audible question of choice of sauce. He repeated impatiently while shooting a dirty look to the customer. So much for customer service.The next service crew manning the cookies/drink counter is not much better. Armed with a frown and displaying the same old impatience as the previous server, customers are shoved their cookies and "shoo-ed" off with their "move-your-a**-out-of-the-way" look.

Just want to highlight that in a franchise environment, service is the clear differentiator between the various branches which sadly this joint fails to deliver despite their superior location.

Subway
3 Temasek Boulevard,
#B1-50/51 Suntec City Mall,
Singapore

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